SHIPPING INFORMATION 

PRICING

All prices are quoted in Hong Kong $ Dollars

FREE DELIVERY

All orders over HK$600 in Hong Kong will receive FREE delivery.

LOCAL HKSAR DELIVERY

Local HKSAR orders will be processed and shipped within 2-3 working days after payment confirmation. We use delivery service HK Post Office or SF Express. If there is an unforeseen delay, we will contact you. The delivery time is usually expected within 7 days.

INTERNATIONAL DELIVERY

International delivery orders will be processed and shipped within 2-3 working days after payment confirmation. We use delivery service HK Post Office, DHL or UPS. The delivery time is usually expected between 14-60 days dependent on the location and postal conditions

DELIVERY CHARGES

  • Each delivery charge begins at 0.5kg (approximately 3-4 teas) and goes up in increments of 0.5kg.
  • Orders over 6kg are considered wholesale and we will contact you in order to confirm which is the most efficient and cost effective delivery option for you.

CUSTOMS AND IMPORT CHARGES

Within the European Union, duty is not applied to your delivery, but outside the EU charges may apply. Please check with your local customs office because YOU will be responsible for paying any applicable customs duties, taxes and import charges on your delivery.

RETURNS

We pride ourselves on you enjoying our products. However, in the unlikely event that you are not satisfied with our products you have 30 days of receipt to return it to us by post in its original condition. We will give you a full refund excluding the delivery costs. Before you post the item back, please email us on nihao@manchateas.com for confirmation. Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office.

Mistakes do happen and if on the rare occasion the item is faulty or the wrong order we will replace them free of charge. Please email us for instructions on how to return the goods. Once we have received them, we will issue a full refund or send replacements – we leave that choice to you.